
Agent Assist Safety: How Do You Prevent Confident, but Wrong AI Suggestions in CX?
First, the good news. If you’ve decided to invest in AI that supports agents, rather than replacing them, you’re already doing yourself a massive favor, risk-prevention-wise. But no form of AI is totally risk-free. That’s something a lot of companies are starting to recognize, particularly as AI regulations continue to reshape the market. Agent assist […]