There is a category of production incident that engineering teams are not tracking yet — because it doesn't fit any existing postmortem template.
The agent initiated an action. The action was technically correct given the agent's context. The context was incomplete. The infrastructure cascaded. And, by the time the incident review happened, three teams were arguing about whether it was an agent failure or an infrastructure failure,  because the frameworks for thinking about these two things have never been connected.
The scale of this exposure is no longer theoretical. Seventy-nine percent of organizations now have some form of AI agent in production, with 96% planning expansion. Gartner p...