
AI Agents, Customer Data & the Law: What CX Leaders Need to Know
View on YouTube. In this interview, Nicole Willing speaks with Kristina Holt, Managing Associate at Foot Anstey, about the legal and privacy implications of deploying agentic AI in customer-facing operations. Kristina addresses what effective due diligence looks like before and after deployment, the often-overlooked liability that comes with third-party LLM dependency, and why workforce education, […]