AI hallucinations are a significant frontline CX and governance risk for financial services, threatening to create customer harm, compliance exposure, and reputational risk.  In fact, Glia’s benchmark report reveals that global losses from AI hallucinations reached $67.4BN in 2024, underscoring that hallucinations are no longer a theoretical technical flaw, but a material business and CX risk.  Financial institutions that move early toward hallucination-free, controlled AI will be […]