
Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk
Hotel reservations platform Booking.com has confirmed that unauthorized parties have accessed its customer booking data, in another incident that highlights how closely customer experience is tied to cybersecurity resilience. In a notice sent to affected users, the Amsterdam-headquartered company wrote: “[W]e’re writing to inform you that unauthorized third parties may have been able to access […]