The CISA and FBI, along with cybersecurity agencies from Australia, Canada, New Zealand and the U.K., have released new guidance on outage communications for service providers dealing with major IT and OT outages. The guide calls for prompt, factual and audience-specific communication during disruptions caused by malicious cyber activity or non-malicious events.
Titled “Communicating Under Pressure: Best Practices for Service Providers,” the guidance says effective communication is critical to limiting operational impact when IT and OT outages affect customers, network defenders, critical infrastructure owners and operators, and the public. It recommends that organizations clearly communicat...