Humanix has announced a capability to identify live violations of organization-defined procedures governing IT support workflows. Designed to prevent unauthorized access, these procedures typically require help desk and service desk agents to follow identity verification steps before fulfilling sensitive requests, such as credential resets. Attackers have learned that pressuring agents to bypass these safeguards is among the fastest paths to a breach. “People staffing help desks and service desks are placed in an impossible position. … More →
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