
Securing RAG pipelines in enterprise SaaS
In the enterprise SaaS space, AI agents are becoming an integral part of the SaaS product. To make these intelligent agents truly useful, they need contextual, customer-specific knowledge, something standard Large Language Models (LLMs), open source or otherwise, inherently lack since they are not trained on customer proprietary data. Retrieval-Augmented Generation (RAG) is the bridge that grants AI agents real-time access to a company’s most sensitive data: Internal wikis, CRM records, code repositories, task tracking system and intellectual property. However, this bridge introduces significant security liabilities. The cost of getting RAG security wrong in a SaaS environment is catastrophi...