Higher education has consolidated its entire academic operation into a handful of massive SaaS platforms. The LMS manages instruction, grading and communication. The SIS owns enrollment, records and financial aid. Identity and productivity live in a small number of cloud providers. These are not peripheral tools — they are the operational infrastructure of the institution. As IT stewards, we manage platforms we do not own, cannot restore ourselves and cannot directly control — which makes contingency planning not optional, but fundamental to the role.
The contracts are in place. The SLAs are signed. The compliance certifications are current. None of that matters to a student who cannot reach...