The Most Expensive Customer Complaint Is The One You Ignore
Fri May 08 2026
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In April 2026, a JetBlue customer posted a public complaint about a sudden $230 fare increase. JetBlue replied with a well‑intentioned suggestion: Try clearing cookies or booking in an incognito browser. The exchange was quickly screenshotted, shared thousands of times, and swept into a national debate about “surveillance pricing.” Lawmakers weighed in. A proposed class‑action […]