Adopting CX security, privacy, and compliance controls is a practical way to reduce risk. Failure to comply with CX regulations can result in significant fines and damage customer trust. Under GDPR, the most serious violations can trigger penalties of up to €20 million or 4% of global annual turnover (whichever is higher).  For example, Italian Telecom Firm, TIM, were recently fined €27.8M for improperly storing/processing […]