The future of reliability will not be defined by whether site reliability engineering (SRE) teams use AI agents, but by the conditions under which they choose to trust them. In high-stakes systems, trust is never granted because a demo looks impressive; it is earned through observability, constraints, accountability and repeated evidence that the system helps more than it harms.
Right now, many teams are exploring AI for incident response, alert triage, root cause analysis and runbook automation because modern systems generate more context than humans can process quickly under pressure. That interest is justified. But the most mature SRE organizations understand something important: the real...